What type of operating system and browser do I need for shopping from the Williams-Sonoma Home online catalog?
To make purchases online from this site, you must have an SSL-enabled browser like Microsoft Internet Explorer. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers & platforms. Our site is optimized for Microsoft Internet Explorer version 6.0. If you are using AOL and you are experiencing problems, try using Internet Explorer on your computer while connected to AOL. If you are using a Mac, please use Safari version 1.x or Firefox version 1.5.
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Are there Williams-Sonoma Home stores? If so, where are they located?
Williams-Sonoma Home retail stores continue to open in locations across the United States. See store locations for details.
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Can I order Williams-Sonoma Home products from Williams-Sonoma stores?
Yes. Ask for a Williams-Sonoma Home mail-order form at your local Williams-Sonoma store. An associate will be happy to help you complete the order form and submit it for processing.
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Are monogrammed products offered online?
Yes. If you have specific questions about monogramming or personalization, please call Customer Service at 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week).
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What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express and Discover Network credit cards.
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How do I know if an item is on back order?
As you shop, we'll let you know if an item you select is on back order or no longer available. If your shipment will be delayed, we'll advise you of the estimated delivery date. In the rare event that an item becomes permanently out of stock after your order is placed, we will notify you immediately by email.
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How and when can I check the status of an order online?
Using the order number and the zip code of your billing address, you can begin tracking the status of your order online 24 hours after we receive it. Click here to track your order.
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Will Williams-Sonoma Home confirm my online order?
If you have provided your email address when placing an order, you'll receive a confirmation message within 24 hours.
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How is sales tax calculated?
Sales tax on the merchandise total is charged for items shipped to the following states and U.S. territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, TN*, TX*, UT, VA*, VT*, WA*, WI* and Puerto Rico*. States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged.
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How can I make a change or cancel my order?
Please call Customer Service at 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week).
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Can I place an order from a foreign country?
Yes, but all items must be delivered within the U.S. and its territories, or to an APO/FPO address. To order, please call Customer Service at 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week).
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Are fabric swatches available?
To assist with your furniture selections, we offer complimentary fabric and wood swatches online, in stores, and through the catalog. Please call Customer Service at 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week) for additional questions or to request a swatch. You may also request swatches online from any product page. Simply find the product you like, and then click on the icon under its swatch area on the product page. Visit our WSH Custom Upholstery page for more information.
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Can I order upholstered furniture in a fabric from a previous season?
The availability of fabrics from previous seasons is limited. Please call 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week) to confirm availability.
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What is the estimated time for delivery for furniture? How will it be delivered and what services will be offered?
Please allow 2-4 weeks for non-upholstered furniture delivery (6-8 weeks for Hickory Chair items) and 45 days for custom upholstery orders (60 days during the holiday season). Most furniture is delivered using our In-Home White-Glove delivery service, which includes unpacking, inspection, placement and the removal of all packing materials.
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How do I measure for furniture?
1. Measure Your Space
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Can I purchase or redeem a gift card online?
Yes. To order a gift card, click here. Using a gift card to make a purchase online is easy: At checkout, enter the 16-digit gift card number and the 8-digit PIN. The gift card value will automatically be deducted from your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.
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How are gift cards shipped and what is the shipping charge?
There is no shipping charge for gift cards sent by first-class mail; please allow 7 to 10 business days for delivery. For two-day rush delivery, the shipping charge is $6.50 per address.
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How do I determine the remaining balance of a gift card?
To check a gift card's balance, click here.
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Is there an expiration date for a gift card?
No, we invite you to make use of your gift card at your convenience.
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What if I lose a gift card?
The Williams-Sonoma Home gift card should be considered as cash. We cannot replace a lost or stolen gift card. A gift card cannot be exchanged for cash.
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Is there a Williams-Sonoma Home Registry?
At present, a Williams-Sonoma Home Gift Registry is not available. Williams-Sonoma store and catalog associates will be happy to assist you or your guests with any Williams-Sonoma Home purchase.
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Can I add Williams-Sonoma Home products to my Williams-Sonoma Registry?
At present, Williams-Sonoma Home products cannot be added to a Williams-Sonoma Registry. Williams-Sonoma store and catalog associates will be happy to assist you or your guests with any Williams-Sonoma Home purchase.
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Does Williams-Sonoma Home offer professional discounts to interior designers?
Yes, registered designers are eligible for discounts on volume purchases through the Williams-Sonoma Home Designer Discount program. To sign up or receive further information about this program, please call 888.837.4888.
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How are shipping and processing charges calculated?
Our standard Shipping and Processing charges compensate our company for processing, packing and delivering your purchase; and for related overhead and other items. These charges cover parcel-post delivery and do not apply to items with a flat rate delivery and processing charge ($*) immediately following the item price.

Our standard shipping and processing rates are based on the merchandise total of each delivery address, as follows:

Order Total Up to $100.00 $100.01 to $200.00 $200.01 to $300.00 $300.01 to $400.00 $400.01 to $500.00 $500.01 to $600.00 $600.01 to $700.00 $700.01 to $800.00 $800.01 to $900.00 $900.01 to $1000.00 $1000.01 to $5000.00 $5000.01 and over

Charges $8.00 $16.00 $25.00 $32.00 $38.00 $42.00 $49.00 $56.00 $63.00 $70.00 7% of merchandise total 5% of merchandise total

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What shipping and processing options are available?
Most purchases are shipped from our warehouse by UPS to arrive within five days of receipt of your order. Furniture takes longer (see below). In case of delay, we will notify you by mail or email. Items ordered together may not arrive in the same box. We use parcel post to ship to a P.O. Box, APO or FPO address. As detailed in the chart below, we can also provide rush delivery within the 48 contiguous states.

Destination: Method	Carrier	Charge	Arrival
48 States: Standard	UPS	See Shipping & Processing Rates Chart	5 Business Days
48 States: Rush	UPS	Add $15.00 to Standard Rate	2 Business Days
Alaska & Hawaii	UPS	Add $10.00 to Standard Rate	5 Business Days
U.S. Territories	Air Parcel Post Only	Add $10.00 to Standard Rate	10 to 15 Business Days

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How can I estimate the arrival date of a rush delivery?
Rush orders received by 3:00 p.m. PST, Monday-Thursday arrive in two business days; orders received Friday-Sunday arrive on Tuesday. Rush delivery is not available for oversize, out of stock or manufacturer-shipped items, upholstered/slipcovered furniture, and items shipped outside the contiguous 48 states.
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How are furniture processing and delivery charges calculated?
Except when In-Home White-Glove Delivery service () is required, furniture is shipped via UPS for easy tracking. Use the Standard Shipping and Processing Rates table below to calculate the charge. Bulkier and heavier items are delivered by our In-Home White-Glove Delivery Service and have a flat rate delivery and processing charge (based on their size and weight) in lieu of Standard Shipping and Processing Charges. This flat rate delivery and processing charge appears in parentheses ($*) immediately following the item price. For further information, call 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week).

Our standard shipping and processing rates are based on the merchandise total of each delivery address, as follows:

Order Total Up to $100.00 $100.01 to $200.00 $200.01 to $300.00 $300.01 to $400.00 $400.01 to $500.00 $500.01 to $600.00 $600.01 to $700.00 $700.01 to $800.00 $800.01 to $900.00 $900.01 to $1000.00 $1000.01 to $5000.00 $5000.01 and over

Charges $8.00 $16.00 $25.00 $32.00 $38.00 $42.00 $49.00 $56.00 $63.00 $70.00 7% of merchandise total 5% of merchandise total

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What is In-Home White-Glove Delivery?
Items indicated with  are brought into your home, unpacked, inspected and set up, and packaging is removed. Delivery will be made by appointment, within the continental USA only; we'll call you to make an appointment. Complete beds will be set up; headboards-only will be unpacked, but not attached to existing bed frames. For more information, call 888.922.4108 (4:00 a.m. to 9:00 p.m. PST, 7 days a week).
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Can orders be shipped to foreign countries?
At present, we can ship only to destinations within the U.S. and its territories, and to APO/FPO addresses.
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What is your return policy?
Our products are designed with your comfort and style in mind. Made-to-order items (custom upholstery, slipcovers, upholstered pillows, fabric by the yard, monogrammed items, and Hickory Chair items; as well as certain rugs, window panels and lighting as noted) may be returned in original fabric only for manufacturer's defects and damage claims for up to one year. Made to order items may be cancelled within 24 hours of order placement; we cannot accept cancellations on monogrammed items. All other furniture and sale items may be returned within 30 days of receipt; after 30 days, we will replace or refund items against defects for up to one year. Final sale items, as marked, are not returnable. Frames and springs are warranted to be free of manufacturing defects for the product's life, subject to the following conditions: warranty applies only to original owner only and normal residential use. Defects resulting from negligence, abuse or use in a commercial, hospitality or other non-residential settings are not covered. Furniture must be in original upholstery cover. For warranty service, call 1.888.922.4108. For all other items, if you are not completely satisfied, please return it for refund or exchange.
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