Our products are designed with your comfort and style in mind. Made-to-order items (custom upholstery, slipcovers, upholstered pillows, fabric by the yard, monogrammed items, and Hickory Chair items; as well as certain rugs, window panels and lighting as noted) may be returned in original fabric only for manufacturer's defects and damage claims for up to one year. Made to order items may be cancelled within 24 hours of order placement; we cannot accept cancellations on monogrammed items. All other furniture and sale items may be returned within 30 days of receipt; after 30 days, we will replace or refund items against defects for up to one year. Final sale items, as marked, are not returnable. For all other items, if you are not completely satisfied, please return it for refund or exchange. To return an item by mail, please follow the instructions below.

To assist you in making your product selection, we offer complimentary fabric and wood swatches, as well as our online Furniture Preview that shows how each piece of upholstered furniture will look with each of our fabrics. To see how any furniture frame will look in any fabric, click on the button on any product page.